Frequently Asked Questions
Everything you need to know about shopping at Roys Furniture.
What are your delivery options and timeframes?
We offer white-glove delivery and standard curbside shipping. Most in-stock items are delivered within 7-14 business days, depending on your location.
Do you offer assembly services for large furniture items?
Yes, our white-glove delivery service includes professional assembly and packaging removal for an additional fee at checkout.
What is your return policy for home furniture?
You can return items within 30 days of delivery. Products must be in original condition. Please note that custom-made or 'Final Sale' items are non-returnable.
Are your wood products made from sustainable materials?
At Roys Furniture, we prioritize sustainability. Most of our collections are crafted from FSC-certified solid wood and eco-friendly veneers.
Do you offer financing or payment plans?
Yes, we partner with Affirm and Klarna to provide flexible monthly payment options, allowing you to pay for your furniture over time.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.